VELUX Support

Dormer

Find all support information for your dormer - from installation and maintenance tips to troubleshooting and repair advice.

Installation guides

Direction for use and maintenance

Guarantee

Buy spare parts

Buy blind and accessories

Frequently asked questions

Find answers to most frequently asked questions regarding dormer.

Can I get blinds for my window?

It is possible to get an internal blind for the majority of VELUX windows. To check availability, and order the perfect blind for your VELUX window, please visit our blinds website below. https://www.veluxblindsdirect.co.uk/

How often do I need to replace the batteries of VELUX Touch?

The expected battery lifetime is 1 year (AAA, 1.5 V, non-rechargeable alkaline or zinc-carbon battery). To save power, VELUX Touch automatically enters sleep mode after 15 seconds if no movement is detected by the proximity sensor in front of the device. Note : The control pad should never be pla...

What is the optimal positioning of VELUX Touch? Do I need to have the control wall-mounted? How do I wall-mount my control?

The control pad can be operated either fixed on the wall or handheld. To ensure optimal conditions for the control pad, it should be placed within reach on the wall (90-170 cm above the ground) and not in direct sunlight nor close to/behind curtains. Note : If the control pad is used in direct su...

I have a poor Wi-Fi signal. How can I boost it?

To improve the Wi-Fi signal strength between the router and your gateway, you can physically move the gateway and router closer to each other. You can also add a wireless range extender to your Wi-Fi network. If this still does not work, please contact your internet service provider for more info...

How many products can I add to my VELUX Touch?

You can add up to 200 products in total from all product categories. However, a maximum of 99 products within one category can be displayed. If you add more than 99 products from a category , only the first ones added are displayed and controllable.

How do I copy the contents of my VELUX Touch?

If you want to copy your VELUX Touch contents to another two-way remote control, you must use the Product key transfer option defined for io-homecontrol® two-way controls. Follow Copy products from an existing control pad (KLR 200) to VELUX Touch step 1-3 to transfer the VELUX Touch product key.

How do I add non-VELUX products to my control?

You can only add products using io-homecontrol® wireless communication. Please refer to the information provided together with the non-VELUX control on how to activate pairing mode or how to transfer the two-way product key. Then select the appropriate Add product option on VELUX Touch (KLR 300),...