Customer service

Customer Service is our flagship. A group of highly experienced and professional collaborators who will help you find the solution you are looking for and solve the most common problems, before and after the purchase.

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Frequently asked questions

Are you experiencing issues with your VELUX product? Maybe we already have the solution.

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VELUX electric and solar roof window FAQ

Find answers for the most common questions on VELUX electric and solar roof windows.

Explore FAQ regarding VELUX electric and solar products

VELUX Touch support

Browse through frequently asked questions regarding VELUX ACTIVE.

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Product Compliance

Find your compliance documentation for VELUX products: Environmental Product Declarations (EPD), CE marking, Safety Data Sheets (SDS), biocide and battery information.

VELUX ACTIVE Support

Browse through our collection of frequently asked questions regarding VELUX ACTIVE.

Go to VELUX ACTIVE Support

Track your order

See the latest delivery status of your order at VELUX order tracker.

Spare parts for windows and accessories

Replacing a component can make your product look as good as new. Order your spare part now.

Go to the spare parts section

Need help?

Get a free Daylight Design Concept

Our VELUX Daylight Design Advisors are here to help you realise the full potential of your roof and enlighten your home.Get started

If you would like to know more about VELUX products and services or need technical support contact us here.Contact us